full service
Simplified Ordering
We simplify ordering using “codes” (ordering profiles) so that your staff does not expend energy and time in transcribing contract requirements with every new order. Instead, your staff may refer only to a “code” such as "XYZ". The code translates to specific ordering searches and special ordering handling requirements creating an easy way for your company to standardized based on end-client contract or hiring position. The code is placed on the candidate signed release and sent into us (or embedded in your account profile for new orders.) We handle the rest. This means no more missed searches when your end-client contract audit comes around next time.
No Order Entry For You Or Your Staff
We believe your time is valuable and don't want you or your staff spending time entering orders into our system. Instead, save that time, and let us handle this tedious task. Since we do front-end checks for spelling errors and search locations, you can rest assured we will have a correct final report without your company doing all the entry work. If we have a flag, question, or area of concern, we let you know. If you have job applicant entry information electronically, we offer options to ensure no additional work is needed by you or company staff.
Identity Matching and A Cross-Check of Provided Information
When a candidate fills out a release or job application there is a chance incorrect information will be provided. We perform a cross-check to ensure the candidate is telling the truth about their identifying information and not trying to omit locations where criminal records are filed. Criminal records are stored by legal name and Data of Birth; therefore, if the candidate misspells their name and it is not caught, a return of Clear of that search will occur when this person may have an actual case.
Automatic Error Correction
Don't rely on the candidate provided information without the cross-check. We perform a cross-check and revise before the costly research is started. This means if a name is misspelled and not corrected by our competitors, you wait for results just to figure out later the research was performed incorrectly or inadequately. If these types of errors are not caught it poses an ongoing risk to your company. If the candidate intentionally gave incorrect information, there is likely a criminal case they do not want you to know about.
Final Report Quality Check
After the report is complete, we have a quality control Manager check and release the final report. This ensure proper reporting and potentially catches any possible errors before sending the report to your organization. If we find an error, we automatically make corrections saving your company the time and cost. Also our reports are always reported at final and not one search at a time. If you receive results one search at a time and there is a case, the search with the case will be delayed sometimes by several days. If there is a delay of one search you may mistakenly believe the candidate searches are clear and finished and after hire get a notice of a delayed case from a pending search. This does not happen when you utilize our service.
Quick and Easy Dispute Resolution For Your Candidates
Sometimes errors occur especially when common names are involved. Part of our final report review is to determine if enough identifiers were gathered before reporting case detail for a candidate; however, even then mistakes by manual researchers, manual transcribing, problems with source information at source courts, etc. may cause a mistake on a report. We advise our clients to give a copy of our report to the candidate along with pre-adverse action letter. If the candidate disputes information on the report, they can email us at sales@cluso.com and get service for resolution. We quickly check into the dispute and send our client and the candidate a copy of the final report. Quick dispute resolution means you can make final decisions quickly without waiting weeks for final reports. The quicker disputes are resolved, the less impact on the candidate and our clients causing no liability damages regardless of final outcome.
Full Service Assistance on Any/All Report Questions and Issues
Rely on us for any questions you may have involving disputes or case detail interpretation. We are here to help. We are your full service report provider. We assist in educating you to help you be a better risk manager for your company and ensure your company is following the FCRA properly.
SALES@cLUSO.com